Your Entry Ticket will get you access to the entire show floor from 10am to 6pm on the day/weekend of the event (depending on your Ticket type)! This includes all our wonderful exhibitors, The Alley, and all our Supa-Star Q&A panels!

To get Autographs or Photographs from our wonderful Supa-Star Guests, you’ll need to also purchase Autograph or Photograph Tokens, which are explained in more detail in the next section.

And we have answers! For more information on our Supanova Cosplay Showcase, visit our Rules and Regulations page, or see our Cosplay Guidelines & Weapons Policy for a rundown on what is/isn’t allowed at Supanova.

If you have lost something during the event, head straight to our Info Desk located near the entrance (check your Event Guide/Map for precise location). Our Info Desk team will take down your details and a description of the item to get in touch if something is handed in, or they’ll check and see if the item you’ve lost has already been handed in to them. Alternatively, if you have found something during the event, again head straight to the Info Desk and hand it in, so that we can log it and ensure it gets back to its rightful owner.
If you think you’ve lost something and it is after the Event, we hand all items back to the venue on Sunday evening, so please get in touch with the venue directly and they’ll be able to assist.

Photograph Tokens and Autograph Tokens are how you purchase your Photo-Ops with and signatures from our Supa-Star guests! These generally go on sale a little closer to the event than Admission Tickets. Simply purchase your Tokens as you would your Admission Ticket, and you’ll be able to use these to receive your Photos and Autographs.

For Photograph Tokens, you will also be required to select your preferred Photo session time at time of purchase. Your Token will only be valid for this session, so make sure you head over to the Photo Studio at the correct time.

For Autograph Tokens, each Token is valid for one (1) signature from the Supa-Star guest. Multiple signatures (or multiple items) will require multiple Token purchases. If you wish to get more than ten (10) items signed by a Supa-Star guest, please speak with one of our friendly team members in our Guest Signing Area, and they will be happy to assist.

As there is no set schedule for signings, Autograph Tokens can be redeemed on any day that your chosen guest is attending, whenever they are not at a Panel, Photo session or on a break. So feel free to wander over whenever you see them at their signing desk to have your Token barcode scanned!

Photograph Tokens and Autograph Tokens generally go on sale a few weeks prior to the event; however, we always try and give our fans as much notice as possible. Keep an eye on our social media channels, where we will announce the sales dates as soon as they’re locked in!

Not a problem at all! Each Photograph Token allows up to two (2) fans in a single shot, as well as up to two (2) children aged 12 or under. If you would like a second print of your Photograph, you will need to purchase an extra Token.
Please Note: The Photo Studio is currently limited to a maximum of two (2) Adults and two (2) children per photo. We hope to be able to relax this and allow multiple tokens again in the near future. 

Supanova will offer digital copies of Studio Photographs for the first time ever in November 2024! In addition to receiving a high-quality physical print, fans can now share their moment with their favourite stars faster and more conveniently than ever before by downloading Photos directly to their devices. Look out for a step-by-step guide on receiving your Photos in the lead-up to the event!

There is no set schedule for Autographs. Our Supa-Star guests will be signing throughout all days they attend, whenever they are not at a Panel, Photo session or on a break. So feel free to wander over whenever you see them at their signing desk!

While this is always at our guests’ discretion, most are happy to sign whatever you bring, as long as your item is legitimate (i.e. no counterfeit products) and is appropriate. Don’t have something to bring along? No problem! We offer a complimentary print with any Autograph Token purchase, so feel free to choose one at our guests’ signing desks.

If a Supa-Star is offering Voice/Video Recordings or Selfies, these are done at the signing tables! Simply present your token(s) at the signing table just like you would for an Autograph, and you’ll be able to take a Selfie with the Supa-Star, or get a Video/Voice Recording with your own phone! Please note that Video and Voice Recordings are at the Guests’ discretion, so please ensure what you’re requesting is appropriate.

We know our Supa-Fans often want to give their favourite Supa-Stars a gift, however as many of them travel very lightly when they visit us we ask that you consider the size, shape, and appropriateness of the gift before bringing it along, as it is at the Guests’ discretion to accept. Something small like a letter or trinket works much better than something large or heavy.

We absolutely accept guest suggestions – in fact, we have a form specifically for that! Simply visit our Guest Suggestion page and let us know who you’d like to see. Make sure to only suggest one guest per form so we can record your submission properly.

E.g. Name of Suggested Guest: The Cast of Lord of the Rings ✘ Elijah Wood ✔

Due to the amount of activity across all of our social media channels, guests suggestions that come in via these platforms can be hard to track. By sending them through this form, they all come into the one place and can be counted and tracked by our team, ensuring we know exactly who our Supa-Fans want to see!

You can bring the whole family! We don’t have a set limit on the number of children (aged 12 and under) that paying adults can bring. We just ask that ticket holders use their best judgment to ensure that the number of guardians attending is enough to properly look after all the children in your group.

Yes! We have a long-standing policy of allowing carers and companions into our events free of charge when they are accompanying a paid ticket holder. All the carer or companion needs to do is present their valid card when they arrive at the ticketing area with the ticket holder they will be assisting, and the Carer/Companion will be given a complimentary wristband for entry.

You certainly can! Simply get in touch with the team at Moshtix and they’ll be able to facilitate upgrading your Pass to a higher tier (VIP, Supa-Q, or Specialty, subject to availability).

You certainly can! Simply get in touch with the team at Moshtix and they’ll be able to facilitate changing your Saturday Day Pass to a Sunday Day Pass (or the other way around), or help you swap Photo Tokens from one day to the other (pending availability).

If you’re having any issues purchasing Tickets or Tokens, logging into your account, or simply need them re-sent to you, we recommend contacting our ticketing partner Moshtix directly, as we do not have access to their systems. Their support times are Monday to Friday (9am to 7pm AEST), and Saturday (9am to 5pm AEST), and they will be more than happy to assist you with any technical issues you may be having.

Certificates of Authenticity (COAs) for Autographs acquired at Supanova are available to purchase at each show. We are currently only able to offer authentications for Autographs obtained at the event you are attending at the time, and cannot provide back-dated COAs.

Based on the feedback we’ve received from our VIPs and other patrons, we have decided to trial a new system for our fan-favourite after-hours event, removing it from our VIP Supa-Star Pass and introducing a separate ticket to our Supanova at Sunset VIP Meet and Greet, available to purchase for VIP, Supa-Q and other Specialty Ticket holders! There are still only a limited number of tickets available to the event, so as always it is first-in-best-dressed.

The VIP event will be run the same as in recent years, as a small on-site event on the Saturday evening of the show. The event is now open to ticket holders aged 16 and over however, provided they are also accompanied by an adult who has a valid Supanova at Sunset ticket to attend.

As Supanova at Sunset is an exclusive ticketed event, only ticket holders will be permitted entry. The only exception is for valid Carer and Companion card holders, who will be permitted entry on the basis that they are there solely to assist a VIP Event Ticket Holder.

Tickets to the Supanova at Sunset event are only available to purchase for VIP, Supa-Q, and other Specialty Pass holders. Patrons will be able to purchase both in the one transaction once tickets go on sale. General Admission ticket holders will need to contact Moshtix to facilitate an upgrade to one of these ticket types before they can purchase a ticket to Supanova at Sunset.

You’re more than welcome to take photos at Supanova for non-commercial use, and we look forward to seeing them! Our only restrictions are as follows:

In terms of equipment, handheld cameras are more than fine; however, we do not permit studio setups such as tripods, flash instruments and backdrops. Producers must also obtain waivers/releases from Supanova Comic Con & Gaming and participants if content will be used for commercial media, broadcast or narrowcast, sale or reproduction. For more details, please visit our Terms & Conditions page.

There may be opportunities for photographers to shoot during our Supa-Star panels. However please speak to our Front of House team and follow any/all instructions provided. Media Pass holders should refer to the instructions provided to them in their correspondence with Supanova, while also adhering to instructions provided by our Front of House team. Anything that doesn’t feature a Supa-Star guest is okay to photograph in its entirety unless otherwise specified, but remember to always ask permission before you photograph any cosplayers. Please note, you will be asked to turn off the camera if you approach any of our Supa-Stars in the Guest Signing Area or other restricted locations.

As with photography, fans are permitted to film at Supanova for non-commercial use. Our only restrictions are as follows:

In terms of equipment, handheld cameras are more than fine; however, we do not permit studio setups, such as tripods, backdrops, etc. Producers must also obtain waivers/releases from Supanova Comic Con & Gaming and participants if content will be used for commercial media, broadcast or narrowcast, sale or reproduction. For more details, please visit our Terms & Conditions page.

Any activity that doesn’t feature a Supa-Star guest is okay to film in its entirety unless otherwise specified, but remember to always ask permission before you take videos of any cosplayers or attendees. Please note, filming of our Supa-Star guests is strictly prohibited, and you will be asked to turn off the camera if you are seen recording in Panels or in the Guest Signing Area.

You can certainly stream yourself attending our event! Our only restrictions are in line with photography and videography above:

In terms of equipment, handheld cameras/phones are more than fine; however, we do not permit large setups, such as tripods, backdrops, lighting kits, etc. For more details, please visit our Terms & Conditions page.

Any activity that doesn’t feature a Supa-Star guest is okay to stream unless otherwise specified, but remember to always ask permission before you take videos of any cosplayers or attendees. Please note, filming of our Supa-Star guests is strictly prohibited, and you will be asked to turn off the camera if you are seen streaming in Panels or in the Guest Signing Area. If in doubt, simply ask our wonderful Supa-Hero team and they’ll be able to let you know.